I've been suffering through an ever-increasing call-drop rate with my Vonage service for the last few months.  It's gotten to the point where most calls over 10min will get disconnected.  My best guess is that my uplink network characteristics (e.g. dropped packet rate) are interfering with the phone calls.  My tale of woe is chronicled at the Vonage Forum so I won't belabor it again.  Vonage tech support was (predictably) clueless but hopefully one of the VoIP experts on the internet forum will have some better ideas.

One interesting tool I came by is on TestYourVoIP.com - it performs a 15sec VoIP call and analyzes the network characteristics.  Looks like in my case, I get about a 2-4% packet discards rate.  Not good.  What's worse, it's a bursty loss as opposed to random loss, so that may explain my troubles - enough concentrated discarded packets and the call gets dropped.

My next move may have to be to call Comcast.  But if I can't make it better in the next couple of weeks, I may be forced to go back to Verizon (shudder to think).

The moral of the story: most consumers faced with these kinds of problems wouldn't find Vonage (or any other VoIP service) stable enough to adopt in place of their local phone service.  It's just beyond the abilities of a mere mortal to debug...

Sunday, January 08, 2006 7:21:49 AM (GMT Standard Time, UTC+00:00)    Comments [725] Tracked by:
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